Refund policy

Your satisfaction is our top priority. If you need to return an item, we’re here to assist you.

Returns: Products can be returned if the received item is incorrect or damaged during shipping. Please contact our customer service team to initiate a return, and we will provide instructions for a replacement.

Note: Damaged products must be returned within 14 days.

Refunds: Please note that refunds are not available once an order has been placed. Kindly consider your purchase carefully before placing an order.

Exchanges: Exchanges can be made only before the order has been shipped. If you need a different product of the same value, please contact customer service.

For any questions or assistance, please reach out to our customer service team at info@hopeinabottle.co.nz. We are always here to help and ensure your satisfaction with our products and services.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Thank you for choosing HopeinaBottle. We value your satisfaction and are here to assist you with any concerns or questions regarding your purchase.