FAQ

  • What are the shipping charges within New Zealand?

  • Standard Shipping: Expect delivery within 1-2 business days. Shipping rates are calculated at checkout based on the package weight and destination.
  • Free Shipping: Enjoy free standard shipping within New Zealand on orders over NZ$ 99.99. We process all orders within 1-2 business days and provide tracking information as soon as your order ships.

 

    • How long does order processing take?

    • All orders are processed within 1-2 business days (Monday - Friday).
    • You will receive an order confirmation email once your order is placed.

     

      • When will my order be delivered?

        • Standard Shipping: Typically takes between 2-3 business days for delivery after processing.
        • Rural Deliveries: May take an additional 1-2 business days.
        • Please note that unforeseen circumstances such as adverse weather conditions or remote locations may occasionally result in delays.

         

      • How can I track my order?

        • Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
        • Use this tracking number to monitor your order through our courier’s website.

         

      • What should I do if I provide an incorrect delivery address?

        • Please ensure that your delivery address is accurate and complete. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

         

      • What should I do if I experience delivery issues?

        • If you experience any issues with your delivery, please contact our customer service team at info@hopeinabottle.co.nz , we will do our best to resolve any issues promptly.

         

      • Can I make changes to my order after it has been placed?

        • Exchanges can be made only before the order has been shipped. If you need a different product of the same value, please contact customer service.

      • What is the eligibility criteria for return & refund?

        • Returns: Products can be returned if the received item is incorrect or damaged during shipping. Please contact our customer service team to initiate a return, and we will provide instructions for a replacement.

          Refunds: Please note that refunds are not available once an order has been placed. Kindly consider your purchase carefully before placing an order.

        What if I receive a damaged or incorrect product?

        • If you receive a damaged or incorrect product, please contact our customer service team at info@hopeinabottle.co.nz  to initiate a return