Shipping Policy
Welcome to our Shipping Policy page. We are committed to providing you with a seamless shopping experience from start to finish. Here’s everything you need to know about our shipping policies.
Order Processing
- Order Confirmation: Once your order is placed, you will receive an order confirmation email. This email will contain details of your purchase.
- Processing Time: All orders are processed within 1-2 business days (Mon - Fri).
- Order Cutoff Time: 5:00 PM (GMT+12:00) New Zealand Standard Time (Auckland)
Delivery Times
Our delivery times are designed to get your order to you as quickly as possible:
-
Domestic (New Zealand):
- Transit Time: 2-4 business days
-
International:
- Transit Time: 5-10 business days
- Rural Deliveries: May take an additional 1-2 business days.
Please note that while we strive to meet these delivery times, unforeseen circumstances such as adverse weather conditions or remote locations may occasionally result in delays.
Domestic Shipping (New Zealand)
| State | Order Range | Shipping Price |
|---|---|---|
| All States Without North & South Island | $0.00 – $99.99 | NZ$6.00 |
| Free Delivery 😲 | $100.00 and up | NZ$0.00 |
| North Island | ----- | NZ$9.00 |
| South Island | ----- | NZ$12.00 |
International Shipping: Hong Kong SAR, Indonesia, Japan, Macao SAR, Malaysia, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Vietnam, Australia & China
| Region | Weight Range | Shipping Price |
|---|---|---|
| Asia | 30g - 1,000g | USD$18.00 |
| 1001g - 2,000g | USD$27.00 | |
| 2,001g - 3,000g | USD$36.00 | |
| Australia | 30g - 2,000 | AUD$16.00 |
| 2001g - 3,000g | AUD$27.00 | |
| China | 30g - 1000g | CNY¥45.00 |
| 1,001g - 2,000 | CNY¥90.00 | |
| 2,001g - 3,000g | CNY¥135.00 |
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to track your order through our courier’s website and keep an eye on its journey to you.
Delivery Address
Please ensure that your delivery address is accurate and complete. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
Delivery Issues
If you experience any issues with your delivery, please contact our customer service team at info@hopeinabottle.co.nz. We are here to help and will do our best to resolve any issues promptly.
Changes to Orders
If you need to make any changes to your order (such as the delivery address), please contact us as soon as possible. Once an order has been shipped, we are unable to make any changes.
Contact Us
If you have any questions about our shipping policy or need assistance with your order, please don’t hesitate to get in touch:
- Email: info@hopeinabottle.co.nz
- Address: 7 Tarndale Grove, Rosedale, Auckland, Auckland 0632, New Zealand
We thank you for choosing us for your shopping needs and hope you enjoy our hassle-free shipping experience!